Menu
Cart

FAQ

We hope these FAQ's are helpful.  If you still have questions after sifting through them, please don't hesitate to contact us HERE.

CUSTOMIZATIONS

How do I order a customized DripTeez™ with my own letters, numbers, or symbols?
Just email us with your request and we will try our best to make it happen. If we can make it, then we will give you special pricing based on the style and accents used. Please contact us HERE with your special request.

How do I pay for my customized DripTeez™?
Once you want to purchase your special DripTeez™ at the price quoted, we will send you a link to our store that allows an online purchase just like a standard purchase.

Can I return my customized DripTeez™?
Sorry, we cannot accept returns on these items since they have been personalized just for you. The exception to this may be if there is a functional flaw in the workmanship - aside from the irregularities that are inherent in handmade products (don’t forget all DripTeez™ are handmade!). Email customer support at Support@DripTeez.com.

SHIPPING

What are your shipping policies?

Standard Shipping Prices
We charge only 99¢ for all orders up to $20 (add $2 to Hawaii and Alaska). Why do we offer such a low shipping price?  Because we want to make shipping super easy for our customers.  Plus, we are hoping that it will be an incentive to purchase more DripTeez™ (since the savings increase with each additional item you buy). 

Free Shipping
Place an order for $20 or more and you will receive free standard shipping automatically at checkout.

Standard Shipping Process
Orders are usually shipped the same day or the next day by regular postal mail. At this time, we can only ship to U.S. postal zip codes. You can expect your DripTeez™ to arrive in approximately 5-10 days from order placement. However, the timeliness of service (especially to destinations outside the contiguous U.S.) may be affected by weather, the limited availability of transportation, or other reasons outside the control of DripTeez™. 

Expedited Shipping
If you're eager to get your DripTeez™ quicker than standard shipping (we don't blame you!), please contact us HERE for pricing.

International Shipping
If you're outside the U.S. and would like to purchase DripTeez™ (who can blame you?), please contact us HERE.

PRODUCTS

Do you guarantee your products?
We feel strongly about standing by our products!  We want to know right away if there are any issues with them.  We will exchange the item for an equally valued product if your DripTeez™ arrives in less than acceptable condition.  Just email us within 7 days after receiving your item at Support@DripTeez.com or you can fill out our automated form HERE.

Hey!  I ordered more than one of the same product model. Why do they look different?
Every DripTeez™ is handmade… literally, by a human being who is sewing by hand and with a sewing machine. As with all handmade products, every single one is unique with variations in stitching and technique. So, while every product of a certain model is basically the same, there will be variations. In our humble opinion, this is one of the coolest aspects of our products.

RETURNS

What is your return policy?
If you are not satisfied with your purchase, simply return the item within 30 days for a quick exchange, refund or credit.  We only ask that you return the merchandise in new condition with the original packaging and your receipt.  Shipping and handling charges are non-refundable.  Please note you may be charged for shipping on returned orders and items returned that had been shipped for free will be refunded for the price paid for the merchandise excluding the shipping cost.